Review Methodology
How Metro Research evaluates, compares and scores automation and AI tools.
This page explains how we research the tools we write about, so you can trust our recommendations and understand their limits. We believe transparency is part of being genuinely useful.
Our sources
- Official documentation & feature pages — to describe what each platform actually does.
- Public pricing pages & changelogs — to model real cost and track how tools evolve.
- Aggregated user reviews & communities — to capture real-world reliability, support quality and common complaints.
What we score
Ease of use
How approachable the builder is for non-developers.
Features & integrations
Breadth of apps, modules and AI capabilities.
Pricing & value
True cost at low and high volume, and what you get for it.
Reliability & support
Uptime reputation, error handling and help resources.
Scalability
How well the tool grows from first automation to high volume.
Best-fit use case
Who each tool actually suits — and who should look elsewhere.
Independence & affiliate disclosure
Some links are affiliate links and we may earn a commission if you sign up through them, at no extra cost to you. Affiliate relationships never influence our scores or rankings. Sponsored links are marked clearly.
Corrections & updates
Tools change constantly. If you spot something out of date or inaccurate, please contact us and we’ll review and update it.